Timeframe
You have a 30-day withdrawal period from the shipping date of your order to return your purchase for a credit or a refund.
*Except for safes and other items with special delivery.
Return Conditions
- A product does not conform to your order or simply does not suit you.
For your return request to be accepted, the product must be returned new, complete without signs of wear, and in its original packaging. Accessories (power cable, optical protector, pouch...) sold with the product must also be present in the item's original packaging. Example: a pair of shoes cannot be returned with only its original box or packaging, an additional carton or shipping bag will be necessary (the packaging must not have any tape marks). If these conditions are not met, the return of merchandise will be considered non-compliant and will not be refunded or exchanged by Welkit.
- The carrier delivers a damaged package or a broken product.
Open your package in front of the carrier and check its contents, if everything is not in order, refuse it and ask the carrier to return it to us, this is the simplest solution for you, we will take care of everything as soon as we receive this package, and we will resend your order without additional shipping costs.
- A product is defective.
Simply start the online return request procedure by clicking the button displayed at the top of this page.
Important : the transport of returned products is the responsibility of the customer.
Return Fees
A return fee of 1.95 euros will be applied for the following countries: Metropolitan France, Belgium, Germany, Luxembourg, Monaco, Andorra. These costs will be deducted from the refunded amount. In case of an error on our part or a manufacturing defect, the return fees will be at our expense.
Important : for returns from the DOM-TOM, and other intra and extra EEC countries, the return fees are the responsibility of the customer.
Refund or Credit
When your return entitles you to a refund or a credit, it is equal to the purchase price of the returned product(s).
The refund is made to the payment method used when placing the order, while the credit is generated in the form of a virtual gift card.
The time to receive a refund or credit is 10 working days from the receipt of the return.
Important: outbound shipping costs are non-refundable.
Abusive or Non-compliant Return
In case of an abusive return or if the user has not read and applied the above instructions, the return of the product will be considered non-compliant and treated as such.
Product Warranties
All products sold by Welkit are entitled to the application of legal conformity guarantees (articles L.211-4 to L.211-14 of the Consumer Code) under the conditions provided by law. This warranty applies to defects already present at the date of delivery of the product. You must implement the warranty within a maximum period of 2 years after the delivery of the goods.
Some products sold on our sites benefit from an additional commercial warranty offered by the manufacturer, the duration of which is mentioned on the product page or the packaging of the concerned items. This warranty covers parts and labor but does not apply in case of misuse, deterioration, or negligence.
The manufacturer's warranty is the responsibility of the manufacturer, we do not carry out any repairs or part replacements ourselves, so we can only put you in contact with the warranty service of the concerned brand.